How to Improve Productivity || Achieving Productivity and Quality

There are many ways your organization can increase productivity by using technology. To Improve Productivity advances in computing, data management, and automation, getting a closer world.

Although we may not have holodecks, instant transportation, or replicas, the technologies we have can have a monumental impact on the world as we know it.

 Instead of focusing on distant, futuristic technologies, let's take a look at some of the ways we can be productive as the driving force of the enterprise today.

How to Improve Productivity

Many Types To Improve Productivity

      1. Methods of improving product

The growing trend of remote workers has led to a growing demand for on-demand Data: Data that is accessible anywhere, anytime. David Klein, Marketing Director for Timesheet ClickTime, the management software, defines productivity as "strategic alignment of vision, focus, and technology". Identifying technology features that unlock these attributes and enable real productivity, all while staying under budget, All SMBs have a goal. Here are some ways to help increase the productivity of your business with today's technologies:

     2. Improvement strategies

Giving employees access to the necessary information, their job requirement is an integral part of every business strategy. There are several reasons to ensure that your employees have easy access to information. Imagine: You have a corporate intranet, but due to a network malfunction, no one had access to it. A very important customer call, then, requires immediate confirmation of the information in your system. What do you do? Tell the customer that you do not have this information because you do not have it? This is a bad eye for your business. This includes a multi-disciplinary approach, investing in security measures, backing up data, and continuously improving processes. One of the most important features is the stability of your network, which ensures that your employees have the necessary information.

 

      3. Customer Service 

The fourth way is that you can increase the productivity of your organization by adding CRM solutions to your employee tools. By providing easy, automatic access to customer information (when necessary) to its employees, it reduces wasted time searching for that information. This, in turn, increases customer satisfaction as they now have to wait less time to solve their problem. Several ways exist to connect your CRM to your network through an intranet, a company portal, or other custom solutions.

       4.  Long-Term Plan 

Another way that you can increase productivity using technology is by creating a long-term technology plan. Some businesses call it a roadmap, others call it evolutionism. The effect of simply having a succession plan for the technologies in use can significantly increase productivity. As soon as hardware becomes obsolete, and software maintenance stops, technologies can quickly become useless. This is why it is important to have both long-term and short-term planning for changing and updating technologies.

       5.  Avoid Micromanaging

As a business owner, connected to every part of your company. Do employees wait for your response before proceeding? Do you weigh in on small issues? If yes, you can help increase productivity and give your employees autonomy to make decisions themselves. As a bonus, it can also help show your employees that you have confidence in their abilities.

Delivery Service within SLA time

To achieve customer satisfaction, it is necessary to deliver the service within the time as mentioned in SLA. Managing the expectation of a customer is not easy for a field technician.

 The expectations can turn into a grave problem if the responsibility. nd the roles of both the parties are not clearly defined on paper and agreed on the customer and the service provider.

 An agreement of a sort is therefore important to understand that both the parties – customer and organization-have duties and responsibilities to each other and these must be properly detailed.

 This is where the Service Level Agreement (SLA) comes in. An SLA is a formal contract between the service provider and the customer, defining services, responsibilities, scope, and duties of both the parties. For instance, an IT hardware company may offer routine inspection and maintenance services for a certain period as part of a one-time cost at the time of purchase of equipment.  

 The following image shows an SLA:

image source - Google | Image by gierachlawfirm.com

 The service engineer needs to read and understand the SLA before visiting a customer so that all the queries, support, and service can be addressed according to the terms specified. This will minimize all the issues related to the service expectations of a customer.

 The following figure enlists points required to achieve customer's satisfaction:

 achieve customer's satisfaction

Maintain Records of Activity

One of the most important parts of good customer service is maintaining accurate records, containing details of dealings with the customers. Customer records can help gather information about how best to market a company's services and also help to ensure that the organization runs smoothly. Most records are stored electronically on a database.

  Objectives of Documentation

• all the problems reported by users.
• the timing of the corrective action.
• the issues that are escalated and to whom.
• The record of what action was taken by whom.
• outstanding requests get cleared.

Maintain No Repeat or Second Escalation from Customer

 Zero defect in work can be achieved in the following ways:  

Achieving Zero Defect 

Escalation Process

the customer's request not closed within the agreed SLA time frame. In such a situation, the technician should escalate the matter to his superior/ backline support and the escalation manager. 

The supervisor is responsible for ensuring that all escalated inquiries dealt with and resolved promptly. However, the technician should try to exhaust all the options at his level before escalating any inquiry to the supervisor.

 A customer inquiry should reach the supervisor only if there is a need to oversee the issue from a holistic viewpoint. The manager will evaluate the situation, facilitate the issue resolution, and act as an advocate on behalf of the customer To Improve Productivity.

Complaints escalation process

The technician should do everything to resolve an issue in the first instance. To facilitate the fast and efficient resolution of the issues at the first point of contact, a complaint process needs designing and followed.

 The helpdesk technician clearly explains the escalation options to the customer before proceeding To Improve Productivity.  

 The following figure illustrates the steps of a complaint resolution process:

Complaints escalation process

• Step 1: First contact

A helpdesk technician needs empowering to resolve first level complaints, complex issues, and make rational customer service decisions.

• Step 2: Escalation to a supervisor or manager

If a helpdesk technician can resolve a complaint, it escalated to a supervisor or manager. The manager will review the problem, respond to the complainant, and attempt to resolve the issue to the customer's satisfaction. In circumstances where the manager is unable to resolve the complaint to the customer's satisfaction, the complaint will be referred to the Solutions team To Improve Productivity.

• Step 3: Referred to the Solutions team

The Solutions team will review and try to resolve the issue to the customer's satisfaction by industry code and regulation.

• Step 4: Further options

Most of the complaints handled internally by utilizing all possible avenues to resolve the complaint. However, if the customer satisfied handling the complaint, the last resort helpdesk technician seeks complaint mediation or further assistance from the supervisor.